Customer Success Specialist

Customer Success / Operations / Sales Executive

Location: Mumbai & Indore
Experience: Minimum 02 Years
Employment Type: Full-Time
Industry: EdTech

About the Role

We are looking for dynamic and customer-focused professionals to join our growing team across Customer Success, Operations, Technical Support, Sales, and Business Development functions.

The ideal candidate should have strong communication skills, a customer-centric approach, and the ability to manage clients, resolve queries, drive business growth, and ensure smooth operational execution.

Our key stakeholders and target audience include schools, students, parents, and education partners, and this role will involve engaging with and supporting these stakeholders to deliver a seamless experience and drive business outcomes.

Key Responsibilities

Customer Success

• Manage customer relationships and ensure a positive customer experience.
• Understand customer requirements and provide timely solutions.
• Handle customer queries, feedback, and escalations.
• Drive customer engagement, retention, and satisfaction.

Operations

• Manage day-to-day operational activities and ensure smooth execution.

• Coordinate with internal teams and external stakeholders.

• Track processes, MIS, reports, and operational performance.

• Identify process gaps and support continuous improvement.

• Technical Support

• Provide first-level technical support to customers/users.

• Troubleshoot product/platform-related issues.

• Coordinate with the technical/product team for issue resolution.

• Ensure timely closure of customer complaints and tickets.

Sales / Business Development

• Generate leads and identify new business opportunities.
• Connect with prospective customers and understand their requirements.
• Conduct product/service presentations and follow-ups.
• Achieve assigned sales and revenue targets.
• Build and maintain strong client relationships.
• Support business growth through B2B/B2C sales and institutional partnerships.

Requirements

• Bachelors degree in any discipline.
• Minimum 02 years of experience in Customer Success, Operations, Technical Support, Sales, Business Development, BDM, Inside Sales, or related roles.
• Excellent communication, negotiation, problem-solving, and interpersonal skills.
• Strong customer-handling and relationship-management abilities.
• Comfortable working in a target-driven and fast-paced environment.
• Good knowledge of MS Excel/Google Sheets and basic reporting.
• Experience in EdTech, Education will be preferred.

What We Offer

• Opportunity to work with a growing EdTech organization.
• Exposure to Customer Success, Operations, Sales, Technology, and Education.
• Career growth opportunities in a fast-paced work environment.
• Competitive compensation based on experience and skills.

Interested candidates can apply with their updated resume @ [email protected]