Customer Success Specialist

Customer Success & Customer Support Specialist

Company: Deedible
Job Type: Full-Time / Part Time

About Deedible

Deedible is transforming how real estate professionals manage their business. Instead of juggling multiple software platforms, emails, spreadsheets, and transaction systems, Deedible brings everything together into one simple platform. Our mission is to make real estate transactions easier, faster, and more organized for agents, brokers, and their clients.

As a growing startup, we're looking for someone who enjoys helping people, solving problems, and making customers successful.

About the Role

We're looking for an energetic, organized, and people-oriented Customer Success & Customer Support Specialist to become the first point of contact for our customers.

You'll help onboard new brokerages and agents, answer customer questions, troubleshoot issues, provide product training, and ensure every customer has an outstanding experience using Deedible.

If you enjoy helping people and want to grow with an innovative technology company, we'd love to meet you.

Responsibilities

• Respond to customer questions via phone, email, and chat
• Guide new customers through onboarding and account setup
• Train agents and brokerages on how to use the Deedible platform
• Troubleshoot customer issues and work with our development team when needed
• Follow up with customers to ensure problems are resolved
• Document customer interactions and maintain accurate records
• Create help articles and training materials
• Gather customer feedback and communicate product improvement ideas
• Build strong relationships with customers to encourage long-term success
• Assist with testing new platform features before release

QualificationsPreferred Experience

• 1–3 years of customer service or customer success experience
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Comfortable learning new software quickly
• Organized with excellent attention to detail
• Positive attitude and ability to stay calm under pressure
• Self-motivated and able to work independently

Bonus Points

• Experience in real estate
• Experience supporting SaaS or software products
• CRM experience (HubSpot, Salesforce, etc.)
• Technical support experience

What You'll Love

• Be part of an exciting startup with room to grow
• Help shape the customer experience from the ground up
• Collaborative and supportive team
• Opportunity for advancement as the company grows
• Meaningful work helping modernize the real estate industry

Benefits

• Performance bonuses
• Flexible work environment
• Professional development opportunities
• Career growth within a rapidly expanding company

Compensation

$40,000–$55,000 per year, based on experience, plus performance incentives.

Schedule

• Monday–Friday
• Full-Time / Part Time
• Occasional flexibility for customer training sessions

How to Apply

If you're passionate about helping people, enjoy learning technology, and want to be part of building something exciting, we'd love to hear from you.

Please submit your resume along with a brief note explaining why you'd be a great fit for Deedible.

Pay: $20.00 - $30.00 per hour

Benefits:

• Health insurance
• Paid time off
• Paid training
• Professional development assistance
• Referral program

Education:

• High school or equivalent (Required)

Language:

• English (Required)

Location:

• Tallahassee, FL 32399 (Required)

Work Location: In person