Customer Success Specialist - Digital Analytics

About role

As a Customer Success Specialist - Digital Analytics you are the primary guide for our clients as they begin their journey with Fullstory. You will lead them through a structured process designed to educate, enable, and empower their teams to maximize the platform's value. This is a technical training role.

Benefits

• Monthly salary: 500 USD
• Christmas bonus
• Mental health support
• Up to 3 days of sick leave with full pay
• Vacation bonus equivalent to 25% of the corresponding vacation days
• Professional Growth & Upskilling Opportunity

Key Responsibilities

• Guiding Fullstory onboarding customers throughout the onboarding project, from kick off to the final training session.
• Coaching on installation, answering basic questions, sharing best practices, and providing high-quality, live-instructor training of the Fullstory platform.
• Working with the clients to schedule and keep onboarding on track against agreed-upon timelines.
• CX insights/ Data analysis work with guidance from management and leadership.
• Continuous review of Fullstory features, seeking training (self or guided) as needed.
• Staying up to date on industry trends, uses of Al in analytics, and other relevant topics to the job/company/industry.
• Participating and managing the completion of tasks on time and efficiently.
• Building and reviewing presentation materials for client meetings, keeping accurate and detailed records/notes of training sessions, and communicating professionally to clients and team members.

Key Requirements

• Completion of a 4-year college degree in Human Computer Interaction (HCI), UX Research, Digital Marketing, Digital Analytics, or other related field.
• 6+ months of web analytics experience using tools such as Google Analytics, Fullstory, and similar tools.
• 1+ year of digital UX-related (web design, UX design, user research, front-end development, or other similar) experience.
• Highly analytical, numbers oriented, and able to interpret statistical data at both the user and business level.
• Working knowledge of digital marketing and digital commerce, specifically traffic acquisition, ecommerce and lead generation practices and related technologies.
• Strong attention to detail, extremely organized, and capable of managing projects with limited supervision.
• Knowledge of website design and UX best practices, and understanding of web development.
• Effective, proactive, and efficient communication skills.
• Comfortable working in a fast-paced, dynamic environment

Desired skills

Extensive experience with the Fullstory platform, familiarity with basic qual/quant research , strong understanding of how websites are developed and updated, including HTML, CSS, JavaScript, and related front-end technologies , and working knowledge of mobile app development and related frameworks.

Working Conditions

• Work Environment: 100% Remote
• Schedule: Flexible schedule
• Working hours: 10 hours per week

Why Join Us?

• You will report directly to the COO, ensuring your strategies are heard, valued, and implemented without bureaucratic red tape. APPLY NOW!

Job Type: Part-time

Pay: $9,200.00 per month

Expected hours: 10.0 per week

Work Location: Remote