Customer Success Specialist (f/m)

Customer Success Specialist

Company overview

Manago AI is a Customer Engagement Platform that helps marketers connect their data, understand every customer, communicate on every channel, and drive results. Trusted by 2,000+ brands, Manago AI gives marketers the speed, clarity and confidence to move from idea to live campaign in minutes across email, SMS, WhatsApp and web. No technical resource required. Based in Kraków, Poland, but expanding rapidly internationally, Manago AI employs over 250 highly talented marketing, sales, consulting, data science, and R&D professionals.

What you will be doing

• Supporting customers in understanding and effectively using platform features
• Holding regular check-ins or review calls to maintain ongoing contact and ensure satisfaction
• Handling customer requests and inquiries through various communication channels
• Recommending relevant features or improvements based on customer goals and challenges
• Monitoring customer activity and engagement using internal tools
• Ensuring customers remain active, satisfied, and supported in adopting new features and capabilities
• Acting as the voice of the customer across internal teams (Product, Support, R&D)
• Reporting recurring issues or trends to inform product improvements
• Keeping CRM systems up to date with all relevant customer interactions

We are looking for individuals with

• Minimum 2 years of experience in Customer Success within the IT sector
• Strong multitasking and organizational skills to manage a large volume of accounts
• Ability to clearly explain technical concepts to non-technical users
• Comfortable working in a fast-paced, dynamic environment
• Proficiency with CRM systems and cloud-based tools like Google Workspace
• Fluency in Polish and English is required; Spanish or Italian is highly desirable
• A customer-oriented mindset with a reactive, problem-solving attitude
• Curiosity about AI and experience using AI tools (e.g., ChatGPT) to boost productivity

You will love working here if you value

• Outcome orientation - at Manago AIwe start with the desired outcome and work backwards
• Being data-driven - our Team uses real-world data to make our case
• Individual ideas - at Manago AI the value of an idea is determined by its merit and the best ideas win
• Passion for Customer Success - we aim to be our customers’ enabler, driving their growth and victories that fuels our own
• Integrity, Trust, Respect and Candor - values that our Team acts with
• Courage to tackle difficult tasks - at Manago AI we believe that winning is challenging and requires bravery
• Operating as One Team - in our Team everyone is aligned with one plan and we all work together to accomplish our mission

Why You'll Love Working Here

• Medicover private healthcare & sports package
• Free breakfast and soup every day, plus fresh coffee and fruit
• No dress code – come as you are
• On-site mini gym & regular fitness classes
• Happy Hours twice a month
• Monthly all-hands meetings followed by team dinner
• Free access to our VW California camper van
• Employee referral program
• Relax and recharge in our chill-out zone with billiards, foosball, and board games
• Day to Give volunteering initiative and many other employee perks

Let's create something extraordinary together. Your journey starts here!

Want to learn more? Check out manago.ai

The controller of the personal data is Benhauer sp. z o.o. We process your personal data on the basis of your consent for the recruitment process. You have the right to withdraw the above consent at any time. However, the withdrawal of consent does not affect the legality of the processing performed on the basis of consent before its withdrawal. You can withdraw your consent by sending an email to [email protected]. You also have the right to object, the right to access your data, and the right to request rectification, deletion, or restriction of processing. The principles for processing your personal data are described in our privacy policy .