CUSTOMER SUCCESS SPECIALIST - TECH SOLUTIONS

ABOUT US

Winc is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our technology and workspace solutions, Winc has a wide product range that can be tailored to our customers' needs. We keep 100,000+ workplaces running smoothly with expertise in every sector and industry.

We take pride in our reputation for excellent all-round customer service and our Net Promoter Score of 70%+ reflects our customer's best in class rating of our team. And so do the awards we have won with our Australian based Call Centre Team recognised in 2025 as the Australian Business Award Winner in both the Customer Service Excellence and Customer Experience Management categories.

ROLE PURPOSE

The primary role of the Customer Success Specialist - Technology Solutions is to manage deals during the pre-sales and project rollout process.

This is done by building solutions and quotes that meet the technical requirements of the customer, as well as the business requirements for Winc.

Strong problem-solving skills and a high attention to detail is a must. You will need to think outside of the box to ensure that suitable solutions are delivered to our customers as needed.

KEY ACCOUNTABILITIES

• Highly driven to achieve the team sales targets
• Act as point of contact for key accounts
• Provide technical advice and guidance on products
• Provide administrative support to Account Managers
• Management of vendor and bid pricing
• Implementation and management of customer stock agreements
• Develop and maintain relationships with key vendors and suppliers
• Management of large projects, rollouts and deployments
• Overall management of open orders for they key accounts

WHAT WE LOOK FOR

• Customer service and solutions focused
• Exceptional time management skills and the ability to handle multiple tasks
• Must be able to work autonomously
• High level of problem-solving ability
• Excellent interpersonal skills
• Excellent communication skills both verbal and written, ability to effectively communicate at all organisational levels with both internal and external stakeholders
• Task orientated
• High level of attention to detail

WORKING WITH WINC

• Our highly engaged team work together to create a positive impact both at Winc and in the communities we operate. We are a collaborative bunch, continually improving our performance and the value we deliver.
• We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
• We are focused on working towards a more sustainable future through our Winc Social Agenda - our plan to make a difference through Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging and Management of Waster as well as Ethical Sourcing. This is where we take action to make the biggest different.
• We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc. Over 45% of the roles we advertised in 2025 were awarded to an internal candidate!
• We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
• And finally, there's plenty of perks! Our much-loved quarterly Winc Awards recognition program, team discounts and plenty of corporate partner discounts.

To Apply: Send your resume to the Winc People Team by selecting ‘Apply' and following the prompts.