Customer Success Support

Join Elder Care Homecare
Together, we elevate care to meet the moment and deliver peace of mind.

About Elder Care Homecare

Elder Care Homecare is a private pay home care agency proudly serving clients across New York, New Jersey, Connecticut, and Massachusetts, with ambitious plans for continued expansion. We specialize in delivering exceptional, personalized care by providing nurses and home health aides to help clients in their homes, at assisted livings, and more, to allow them to live safely, comfortably, and independently.

Everything we do is guided by a simple belief: Together, we elevate care to meet the moment and deliver peace of mind. This is to our clients, their families, and our team members.

As we grow, we are building a team of professionals who are passionate about caregiving, service excellence, and making a meaningful difference, every single day.

The Opportunity

We are seeking a Customer Success Support professional to join our growing team. This role is ideal for someone who thrives in a fast-paced, mission-driven environment and enjoys being the first point of contact for clients, caregivers, and internal teams.

At Elder Care Homecare, this is more than just a job, it’s an opportunity to:

• Make a direct, positive impact on the lives of clients and families
• Grow alongside a company that is expanding across multiple states
• Be recognized, supported, and rewarded for your contributions

Why You’ll Love Working With Us: A Culture That Puts People First

We believe outstanding care starts with taking care of our team. Our culture is built on:

• Respect, transparency, and collaboration
• Open communication and supportive leadership
• Treating employees and contractors as trusted professionals, not numbers

Competitive Pay & Fair Treatment

• Highly competitive compensation, reflecting experience and performance
• Timely, reliable pay and clear expectations
• A workplace where caregivers and professionals feel valued, heard, and appreciated

Growth & Career Development

• Join a company with strong growth momentum and future leadership opportunities
• Exposure to multi-state operations and best-in-class home care practices
• Opportunities to expand responsibilities, skills, and career paths as we scale

Make a Real Impact

Your work will matter. Every role at Elder Care Homecare contributes to:

• Improving quality of life for seniors and peace of mind for families
• Elevating the standard of private pay home care
• Living our promise: together, we elevate care to meet the moment and deliver peace of mind

Key Responsibilities: Call Handling & Customer Support

• Answer and manage inbound calls via the company’s main line during business hours (9:00 AM – 5:00 PM EST, Monday to Friday)
• Provide accurate and timely information using internal systems and resources
• Address and resolve basic inquiries, documenting interactions and escalating when necessary

Call Routing & Coordination

• Redirect callers to the appropriate person or department using internal directories and communication channels
• Perform warm or cold transfers as needed
• Provide direct contact information when applicable

Lead Management

• Forward inquiries from potential clients to the appropriate Sales Team using standard processes
• Assist caregiver applicants by sharing recruitment links and guiding them through the application process

Caregiver Support

• Manage caregiver clock-in and clock-out calls
• Accurately log and track all entries using designated tracking tools
• Ensure proper documentation of caregiver time entries

Operational Responsibilities

• Communicate updates and important call details via Slack or email
• Update appropriate internal channels based on call type and urgency
• Maintain readiness by keeping essential resources accessible during shifts
• Follow established communication templates and processes

Qualifications

• Previous experience in customer support, call handling, care coordination, or administrative support preferred
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Comfort working with multiple systems and communication tools
• Reliability, professionalism, and a client-first mindset
• Ability to work in a fast-paced, team-oriented environment
• Passion for supporting caregivers, clients, and families

Our Commitment to You

At Elder Care Homecare, we are committed to:

• Treating every team member with dignity and respect
• Providing a supportive, ethical, and growth-oriented environment
• Recognizing great work and investing in our people

Ready to Grow With Us?

If you’re looking for a role where your work is meaningful, your contributions are valued, and your career can grow alongside a dynamic home care organization, we’d love to hear from you.

Apply today and help us elevate care, together.

Job Type: Full-time

Pay: Php55,000.00 - Php58,000.00 per month

Benefits:

• Work from home

Work Location: Remote