Customer Success Trainee – Technical Calling(Non Coding)

Company: Mantra Softech
Location: Ahmedabad, Gujarat
Job Type: Full-time
Experience: Fresher to 1 year
Education: Any Graduate / Diploma

About Mantra Softech

Mantra Softech is a technology company established in 2006, specializing in the design and development of biometric products and solutions. Our product portfolio includes fingerprint devices, iris recognition devices, POS machines, MicroATM devices, and other identity verification solutions used across various industries.

Job Summary

We are looking for a customer-focused and enthusiastic Customer Success Trainee to join our team in Ahmedabad. The candidate will communicate with customers over calls, understand their product-related queries, provide basic troubleshooting guidance, and coordinate with internal teams to ensure timely resolution of customer issues.

This role is suitable for freshers and candidates from customer service, calling, helpdesk, or product-support backgrounds. An IT background is not mandatory.

Key Responsibilities

• Handle inbound and outbound customer calls related to product queries and complaints.
• Understand customer issues related to biometric devices, fingerprint scanners, POS machines, and MicroATM devices.
• Provide basic product guidance and troubleshooting support over calls.
• Coordinate with technical, service, and internal support teams to resolve customer complaints.
• Follow up with customers regarding the status and resolution of their issues.
• Maintain accurate records of customer interactions, complaints, and follow-ups.
• Explain product usage and basic operating procedures to customers.
• Ensure a positive customer experience through professional communication and timely support.

Required Skills

• Good verbal communication skills in Hindi and basic English.
• Basic computer knowledge and familiarity with MS Office.
• Good listening, problem-solving, and customer-handling skills.
• Ability to understand customer concerns and provide clear instructions.
• Willingness to learn about electronic devices and biometric products.
• Positive attitude, patience, and a customer-oriented approach.

Eligibility Criteria

• Any graduate or diploma holder can apply.
• Freshers and candidates with 0–1 year of experience are welcome.
• Experience in customer support, customer care, telecalling, helpdesk, or service coordination is an advantage.
• Candidates from non-IT backgrounds are encouraged to apply.
• Candidates must be comfortable working from the Ahmedabad office.

What We Offer

• Opportunity to learn about biometric and electronic products.
• On-the-job training and product knowledge development.
• Exposure to customer relationship management and technical support operations.
• Career growth opportunities in customer success and product support.

Interested candidates are encouraged to apply.

Pay: ₹10,000.00 per month

Benefits:

• Provident Fund

Work Location: In person