Customer Success Working Student

Who you are

• The ideal candidate has excellent attention to detail, willingness to learn and takes initiative in tasks
• Actively enrolled in a Bachelor/Master degree program
• Foundational problem-solving skills, including the ability to analyze simple problems, follow instructions, and seek guidance from more experienced colleagues
• The ability to receive detailed instructions and work effectively under direct supervision
• Professional working proficiency in English, the language of the company
• Experience with Google Docs, MS Office products, or similar applications
• A reliable, team-oriented mindset with a positive attitude and a willingness to learn
• Basic knowledge or an interest in the remote sensing and/or GIS industry
• Experience in written communication with customers or generating usage reports
• Data analysis experience or a foundational ability to translate customer data into actionable insights
• French or German language proficiency

What the job involves

• Planet is looking for a working student based in our Berlin office to support our Customer Success team
• You will work alongside our Customer Success Managers, focusing primarily on fulfilling contractual reporting requirements for our most significant customers and providing essential contractual governance support
• As a Working Student, you will acquire job skills and learn company policies and procedures to complete these tasks
• This is a part-time (20 hours/week), hybrid role which will require you to work from our Berlin office approx
• Fulfill essential contractual reporting requirements for significant, high-value customers
• Provide reliable contractual governance support to ensure alignment with complex customer agreements
• Acquire job skills and learn company policies to complete routine tasks related to customer reporting and governance
• Utilize a systematic approach to problem-solving by gathering relevant information and understanding basic problem-solving methodologies
• Assist our Customer Success team in different customer-related activities and support internal workflows by preparing and maintaining documentation

The application process

• Application Deadline: November 11, 2026 by 11:59p / 23:59 CET (Central European Time)

Benefits

• Comprehensive health plan
• Wellness program and massages
• Flexible time off
• Recognition programs
• Commuter benefits
• Learning and tuition reimbursement
• Parental leave
• Offsites and happy hours
• Volunteering benefits