Customer Supply Chain Manager

About the role

Act as the main point of contact for critical customer supply-chain matters and escalations. Ensure customer concerns are acknowledged, communicated and resolved within the agreed timeline. Maintain regular communication with customers on supply status, recovery plans, risks and resolution progress. Build and maintain effective customer relationships through proactive, transparent and reliable communication.

Key responsibilities

• Act as the main point of contact for critical customer supply-chain matters and escalations
• Ensure customer concerns are acknowledged, communicated and resolved within the agreed timeline
• Maintain regular communication with customers on supply status, recovery plans, risks and resolution progress
• Identify and address supply-chain risks including material shortages, late deliveries, supplier failures and other issues that may affect customer commitments
• Monitor customer orders and highlight potential supply risks before they result in delivery disruption
• Coordinate with Procurement to secure urgent materials, expedite supply or identify alternative sources when required
• Coordinate with Planning and Production to reprioritise requirements where necessary to protect critical customer deliveries
• Lead cross-functional discussions involving Planning, Procurement, Production, Quality, Logistics and other relevant functions during critical supply-chain situations
• Conduct post-escalation reviews to identify root causes and prevent recurrence
• Analyse escalation trends, response time, recurring issues and supply-chain performance

About you

• Bachelor's degree in Supply Chain Management, Operations Management, Engineering, Business Administration or any related field; or 5 to 8 years of related working experience in supply chain, operations, planning, procurement, customer management or related manufacturing roles and training; or equivalent combination of education and experience
• Experience in semiconductor, electronics, precision manufacturing or contract manufacturing environment is preferred
• Hands-on experience in managing customer requirements, supply chain disruptions, delivery risks and recovery activities
• Good knowledge of supply chain processes including planning, inventory management, procurement, logistics and supplier management
• Familiar with ERP/MES systems and proficient in Microsoft Excel, Power BI or other reporting tools
• Knowledge of ISO 9001, 8D problem solving and FMEA will be an added advantage
• Strong analytical, problem-solving, communication and cross-functional coordination skills
• Able to work independently, manage multiple priorities and perform effectively under pressure