Customer Supply Chain Specialist (Control Tower)

At APP Group, our innovation drives opportunity, making us your gateway to a career that champions inclusivity, growth and sustainable future.

What You Will Experience:

• Monitor end-to-end customer purchase order processes, including order management, shipment tracking, and complaint handling.
• Ensure cross functional alignment to achieve customer satisfaction and business objectives.
• Balance customer demand requirements with production capabilities and operational efficiency.
• Coordinate closely with Production teams to maintain production schedules and order fulfillment timelines.
• Collaborate with Logistics teams to ensure timely product delivery.
• Build and maintain strong relationships with customers and internal stakeholders.
• Prepare regular operational reports related to orders, deliveries, service levels, and related business activities.

Job Requirements:

• Bachelor's Degree in Industrial Engineering, Supply Chain Management, Logistics, Business Administration, or related fields.
• Minimum 3 years of relevant experience in Supply Chain, Customer Service, Order Fulfillment, Logistics, Control Tower, or related functions.
• Strong coordination and stakeholder management skills.
• Good analytical thinking and problem solving capabilities.
• Experience in production and sales coordination is highly preferred.
• Ability to manage customer relationships and handle complaints effectively.
• Proficient in reporting, presentation, and operational analysis.
• Willing to be based in Thamrin, Jakarta.

Submit your application and start a better tomorrow, today