Customer Support Admin

Job Summary

The Service Contract Customer Support Specialist is responsible for managing end-to-end service contract administration activities, including contract activation, maintenance, corrections, and invoice resolution. This role plays a critical part in ensuring accurate contract execution, timely revenue recognition, and seamless support to Service Inside Sales and commercial stakeholders.

This position reports to the Customer Support Admin Manager and is located in Bangalore/Mumbai and will be remote.

In this role, you will have the opportunity to:

• Review electronic orders, dashboard, keep all customer data updated and resolve holds.
• Timely follow up and feedback provided for all customer issues with a positive rapport.
• Collaborate with field sales, accounting, planning, technical support, marketing, warehouse, training and education, and returns department
• Resolve problems by clarifying issues, researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.

Key Skills

• Familiarity with Oracle and/or Salesforce preferred
• Four-year degree preferred or the equivalent of 2+ years of customer service experience

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.