CUSTOMER SUPPORT - ADMINISTRATIVE

WE’RE HIRING: CUSTOMER SUPPORT – ADMINISTRATIVE

Location: Bajada, Davao City — Office-Based / Onsite
Salary: ₱25,000 – ₱30,000/month
Schedule: Monday–Friday, 7:00 AM – 4:00 PM
Break: 1-hour break
Benefits: Complete Mandatory Benefits

About the role

White Key Marketing is looking for a Customer Support – Administrative team member to join our growing team. This role involves handling both outbound and inbound customer calls, providing administrative support using client-provided tools and systems, managing follow-ups and coordination, and maintaining accurate documentation and records.

YOUR ROLE

Customer Calls & Support

• Handle both outbound and inbound customer calls as assigned.
• Make outbound calls to customers, leads, and existing clients.
• Answer inbound calls and assist customers with basic enquiries, requests, and concerns.
• Follow up on enquiries, appointments, requests, and pending matters.
• Take accurate messages and direct calls to the appropriate team member when required.
• Maintain professional, friendly, and helpful communication with customers.
• Record call outcomes, customer concerns, and required follow-ups.

Administrative Support & Client Tools

• Use and manage the tools, platforms, software, and systems provided by the client.
• Learn and follow the client’s processes, procedures, and guidelines when using their systems.
• Update customer information, records, spreadsheets, trackers, and other client-provided systems.
• Manage and organise documents, customer information, call records, files, and other administrative information.
• Assist with scheduling, appointments, data entry, and follow-up tasks using the client’s systems.
• Keep records and information accurate, organised, and up to date.
• Report any access issues, system problems, or tool-related concerns to the appropriate team member or supervisor.
• Maintain confidentiality when handling customer and client information.

Follow-Up & Coordination

• Monitor pending customer requests and ensure timely follow-ups.
• Follow up with customers regarding enquiries, appointments, requests, and outstanding matters.
• Coordinate with internal team members regarding customer requirements and pending tasks.
• Coordinate with the client’s team when additional information or action is required.
• Escalate customer concerns, complaints, or issues to the appropriate person when necessary.
• Provide regular updates on completed, pending, and outstanding tasks.

Reporting & Documentation

• Maintain accurate daily call logs and activity records.
• Document customer interactions, follow-ups, enquiries, and outcomes.
• Keep administrative records and customer information complete and up to date.
• Prepare basic reports, summaries, or updates as required.
• Provide regular updates on call activities, customer concerns, completed tasks, and pending follow-ups.
• Ensure required documentation is properly saved and organised within the appropriate client-provided tools or systems.

Other Duties

• Perform other administrative, customer support, and operational tasks as assigned.
• Assist other departments when additional support is required.
• Support the team in maintaining smooth day-to-day operations.
• Follow company and client policies, procedures, and instructions.
• Perform other reasonable duties that contribute to the smooth and efficient operation of the company.

WE’RE LOOKING FOR SOMEONE WHO IS:

✔️ Comfortable handling both inbound and outbound calls
✔️ Organised and detail-oriented
✔️ Comfortable learning and using different client-provided tools and systems
✔️ Good at follow-ups and coordination
✔️ Professional and friendly when dealing with customers
✔️ Reliable and able to manage multiple administrative tasks

HOW TO APPLY

end your CV to [email protected]

Please include a short video recording answering the 3 questions below:

1. Tell us about your previous customer service or administrative experience.
2. How do you handle inbound and outbound customer calls, especially when dealing with different types of customers?
3. What tools or systems have you used before, and how do you learn a new client-provided system or platform?

Email Subject: CUSTOMER SUPPORT - APPLICANT

ONSITE — BAJADA, DAVAO CITY

We look forward to hearing from you!