Customer Support Administrator (AML-CFT) | Onsite

About Deployed

Deployed is an established BPO firm specializing in workforce solutions. We partner with a range of globally minded businesses, from start-ups to large corporations across a range of industries.

Key Responsibilities

• Deliver fast, friendly, and accurate written support to clients via email and live chat, translating complex financial and technical concepts into simple language.
• Guide clients through the on-boarding journey and manage account exceptions (such as specialized children's accounts).
• Assist clients with KiwiSaver transfers and withdrawals, processing requests accurately within regulated time frames.
• Perform daily operational compliance tasks, including processing unmatched deposits, conducting PEP (Politically Exposed Person) checks, and escalating exceptions to the Team Leader.
• Keep internal systems up to date and maintain accurate documentation for reporting and regulatory standards.

Key Skills & Qualifications

• Experience in email/chat customer support, financial services operations, or AML-CFT procedures.
• Excellent written communication skills, with a knack for tone, empathy, and clarity over email and chat.
• Able to multitask between live chat conversations and operational processing without missing a beat.
• High attention to detail and precision in record keeping and compliance checks.
• Proactive, self-motivated, and eager to take ownership of customer issues from start to finish.
• Ability to learn, navigate, and execute processes within regulatory frameworks.

Work Arrangement:

Onsite | Monday - Friday | 6:00 AM - 3:00 PM

Why you should join our team!

Leaves entitlement, HMO and life insurance upon hire!

Ready to take on the next challenge? If you’re looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed!

At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.