Customer Support Administrator

About the Role:

We are seeking an experienced administration professional to join our Australian-based team in a fully-remote role, supporting our training company, Nexacu. This position combines customer support for our students as well as assisting with administration duties to support our sales function. This is a full-time position, working from home 5 days per week. As business operations run in Australia, the successful applicant must be available to work 9am-5pm Australian east coast time, that is, 7am – 3pm (PHST)

You will be the first point of contact for students enquiries via phone and email, whilst also playing a critical role in maintaining accurate records and system administration for post-sales operations. This role suits someone who enjoys working with people and systems in equal measure.

This is a temporary contract role for an initial 3 month period, with a possibility for a short-term extension.

Key responsibilities:

· Manage post-sales administration and client communication to ensure smooth operations and high satisfaction.

· Send daily notifications, confirm private training sessions, and process certifications promptly.

· Provide fast, friendly support to students and customers via phone and email, aiming for zero complaints.

· Manage invoices, payment terms, and debtor follow-ups to support timely payments.

· Assist with documents, course cancellations, and continuous process improvements.

About You:

You’re organised, proactive, and enjoy keeping things running smoothly. You’re comfortable working across teams, managing details, and supporting both people and processes.

· Excellent communication skills, both written and spoken

· Strong organizational skills and high attention to detail

· Ability to use CRM systems and Microsoft Office Suite

· Customer focused mindset

· Be proactive, willing to take initiative and adapt to change

Employee Benefits:

· Employee Assistance Program (EAP)

· Birthday & volunteering leave

· 2 days study leave to attend courses or exams

· Percipio membership: access to thousands of professional training courses

· Free access to all training courses across Lumify’s group of companies

About Lumify Group

Lumify Group is the largest provider of corporate and professional training in Australasia. For 30 years we have been helping individuals and organisations build practical, job-ready skills, and we are passionate about making learning accessible, engaging and impactful.

We deliver flexible, instructor-led and industry-recognised training across technology, digital and business applications, focused on real-world capability and immediate impact. Our goal is to help people stay relevant in a rapidly changing world, work smarter, grow their confidence and accelerate performance at work.

You can learn more about us here: https://lumifygroup.com/

Our ValuesIntegrity First We do what's right, not what's easy. We hold ourselves to the highest standards of honesty, excellence, and trust, even when no one is watching.

Excellence Always It's not about being perfect. It's about being better, every day. We listen, learn, and deliver quality for our customers, our team, and ourselves.

Lumify Spirit We bring energy and positivity, not just when it's easy, but when it counts. In good times and tough times, in agreement or challenge, we show up with spirit, embrace change, and drive real progress.

One Lumify As One Lumify, we collaborate, communicate, and celebrate as one team. We respect our differences and combine our strengths to deliver smarter solutions and stronger connections, together.