Customer Support Administrator

Join Our Team at Pacific Water Conditioning!

Are you ready to join a stable, family-owned company that values teamwork, customer service, and long-term growth?

Pacific Water Conditioning is hiring a Customer Support Administrator to help us continue delivering exceptional service to our valued customers throughout Ventura County and surrounding areas.

For over 60 years, Pacific Water Conditioning has built a strong reputation for integrity, reliability, and customer care. We’re proud to be a locally owned company with a close-knit team environment where employees are supported, cross-trained, and encouraged to grow.

If you enjoy staying busy, helping customers, and being part of a team that wears many hats, we’d love to meet you.

About the Role

As a Customer Support Administrator, you’ll serve as one of the primary points of contact for our customers while helping support the daily operations of our office and service team.

This is a hybrid role that combines:

• customer service
• scheduling and dispatch support
• administrative coordination
• billing and payment support

You’ll answer incoming calls, coordinate service and installation appointments, assist customers with billing questions, process payments, maintain account records, and support overall office operations in a fast-paced environment.

This role is best suited for someone who enjoys a fast-paced office environment, can manage multiple priorities at once, and stays organized under pressure.

What We’re Looking For

We’re seeking someone who is:

• organized and detail-oriented
• customer-focused and professional
• confident communicating on the phone
• assertive yet personable
• adaptable and willing to help wherever needed
• a strong team player who thrives in a collaborative environment

This role handles approximately 25–50 customer calls per day, so comfort with multitasking and staying composed under pressure is important.

Qualifications

• Strong organizational and multitasking skills
• Excellent phone and communication skills
• Ability to resolve customer concerns professionally and efficiently
• Experience with scheduling, administrative support, or customer service preferred
• Familiarity with accounts receivable, invoicing, and collections is a plus
• Experience using CRM systems, Microsoft Office, and POS/payment systems preferred
• Bilingual (English/Spanish) skills are highly encouraged
• Previous office or customer service experience preferred, but we are willing to train the right candidate

Responsibilities Include

• Answering and processing customer phone requests
• Scheduling service and installation appointments
• Supporting dispatch and technician coordination
• Handling billing questions and customer payments
• Maintaining accurate customer account records
• Assisting with accounts receivable tasks including invoicing and payment tracking
• Conducting collections outreach for past-due accounts
• Coordinating payment plans and resolving account concerns
• Providing general administrative and office support as needed

Why Work with Pacific Water Conditioning?

• Family-owned and locally operated for over 60 years
• Stable, long-term company with an established customer base
• Supportive team-oriented environment
• Cross-training and growth opportunities
• Consistent full-time schedule
• Opportunity to build valuable office and operations experience

At Pacific Water Conditioning, you’re not just filling a position — you’re becoming part of a dependable team that values hard work, professionalism, and customer care.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person