Customer Support Administrator

• Mahi that makes a real difference in people's lives
• Great team support
• Awesome company culture!

Welcome aboard! Nau mai, haere mai, whakatau mai

Keen to be part of an organisation that helps build the people who build Aotearoa New Zealand? We are working hard to support the construction sector navigate change and prepare for the future. If you are looking for an opportunity where your skills and experience will contribute to achieving positive outcomes, then this role could be for you.

Ko wai koe | E uiga ia te oe | About you

• Experience in office administration and customer service.
• A people person who builds strong relationships and enjoys being part of a team.
• A proactive problem solver who enjoys troubleshooting.
• An excellent communicator, both in writing and verbally.
• Able to prioritise and deliver accurate outcomes.
• IT savvy and comfortable learning new technology.
• Experience responding to financial queries would be a bonus.

Mō tēnei tūranga mahi | Tulaga o le galuega | About the role
As a Customer Support Administrator (CSA), you will be a key part of the team that provides regular and high-level customer service to our internal and external customers, including administration support, accurate and timely response to phone and email inquiries, and IT support on myBCITO (Canvas learning management system).

Mō mātou | O le matou 'au'aunaga | About us
At BCITO, we're driven by a passion for building not just structures, but the careers of those who will shape New Zealand's future. We're committed to honouring Te Tiriti o Waitangi and serving the needs of Māori and Pasifika learners and communities, and women in the industry. Our goal is to cultivate a culturally competent and confident workforce to fulfil this mission.

We embrace diversity, prioritise the well-being and safety of our team, and we will equip you with all the tools you need to thrive, and the flexibility to maintain a healthy work-life balance.

If you are ready for a change and keen to make a difference, then APPLY NOW to join our whānau!

Applications Close: 02 Nov 2026