Customer Support Advisor

Customer Support Advisor | Leeds, UK | Full-Time | Entry Level

Ready to start a career where communication, problem-solving, and customer relationships matter? We're looking for a motivated Customer Support Advisor to join our growing team in Leeds, UK.

This is a customer-facing entry-level opportunity for someone who enjoys helping people and wants to develop valuable professional skills. You'll support customers with enquiries, provide clear solutions, and help ensure every interaction is handled with care and professionalism.

No previous customer support experience is required. You'll receive full training, ongoing coaching, and opportunities to develop towards senior customer service, customer experience, operations, and team leadership positions.

Your Responsibilities

As a Customer Support Advisor, you'll:

• Act as a professional first point of contact for customers.
• Respond to customer enquiries by phone, email, or other communication channels.
• Understand customer needs and provide clear, accurate information.
• Resolve routine customer issues efficiently and professionally.
• Escalate complex enquiries to the appropriate team when necessary.
• Maintain accurate customer records and update internal systems.
• Build positive relationships through active listening and effective communication.
• Work closely with colleagues to ensure customers receive consistent support.
• Keep up to date with company products, services, and procedures.
• Participate in customer service training, coaching, and development programmes.

We're Looking For Someone Who Is

• Friendly, approachable, and genuinely interested in helping customers.
• A confident communicator with strong listening skills.
• Patient, professional, and positive when dealing with different situations.
• Organised with good attention to detail.
• Comfortable working in a busy, customer-facing environment.
• A practical problem solver who can think clearly under pressure.
• Reliable, adaptable, and willing to learn.
• A strong team player who takes pride in delivering good service.

No previous customer support experience is required. Previous experience in customer service, retail, hospitality, reception, sales, administration, or other customer-facing roles is beneficial but not essential, as full training will be provided.

What You'll Receive

• Competitive base salary plus performance-based bonuses.
• Comprehensive customer support training.
• Ongoing coaching and mentoring.
• Clear career progression opportunities.
• Customer experience and leadership development.
• Recognition and performance-based rewards.
• Team networking and social opportunities.
• A supportive, collaborative, and inclusive working environment.

Why Join Us?

Great customer support is about more than answering questions. It's about understanding people, finding solutions, and leaving customers with confidence in the service they've received.

This role gives you the opportunity to build those skills from day one while gaining experience that can open doors to Customer Experience Executive, Senior Customer Support Advisor, Team Leader, Operations Coordinator, and Management positions.

Apply Today

If you're ready to start your customer support career, develop valuable communication skills, and gain hands-on customer-facing experience, we'd love to hear from you.

Apply now to be considered for the Customer Support Advisor position in Leeds, UK.

We are an equal opportunity employer and welcome applications from people of all backgrounds. Hiring decisions are made based on skills, qualifications, and business needs.

Pay: £14.00-£16.00 per hour

Benefits:

• Free parking
• Gym membership
• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In person