Customer Support Advisor

Transcom is hiring! Customer Support Executive (Rotational Shift Premium Process) Are you passionate about helping with customer-related queries?

Join Transcom, a global leader in customer experience solutions, and build a rewarding career in customer support.

Role & responsibilities

• Engage with potential customers via inbound/outbound calls to solve customer queries .
• Understand customer needs and recommend the most suitable products.
• Build trust and long-term relationships with customers to drive renewals and referrals.
• Accurately document customer details, policy discussions, and sales outcomes using CRM tools.

Preferred candidate profile

Education: Any graduate with 6 months of BPO/customer support experience in e-commerce and excellent English fluency (C1 level).

• Excellent communication, listening, and persuasion skills.
• Strong sales aptitude with the ability to handle objections effectively.
• Basic understanding of customer service (training provided).
• Experience in BPO/KPO is preferred, but freshers with great communication skills are welcome.

Shift: 5.5 days Rotational shifts, rotational week-offs

Cabs In Odd Hours For Females & Cab Allowance Of 180 Rs Per Day For Males

Location: Office Address: Transcom: 1st floor, E-258 A, opposite container depot, Hans Vihar, RIICO Industrial Area, Mansarovar, Jaipur, Rajasthan 302020

Share application at [email protected]

CONTACT PERSON - HR Khushi - 9166563410

Role: Customer Success Associate

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education: Undergraduate