Customer Support Advisor

At STIHL, we’re here for a reason and for each other. For 100 years, our story has been one of people who believe that their work can make a difference. What began as a small family business has grown into a global community connected by shared values and a sense of purpose that goes beyond products.

We’re here to innovate with integrity, to challenge what’s possible and to create something that lasts. At STIHL, we combine long heritage with a modern corporate culture which is characterized by diversity, equal opportunities and continuous development. When we understand why we do what we do, work becomes more than a job, it becomes a reason to grow, to connect and to lead change together.

That’s the spirit that defines our culture. That’s what it means to be HERE FOR A REASON.

Join STIHL AUSTRALIA

Here, we will provide you with clarity about what success looks like and how to get there. STIHL is a family-owned company, with a global reach and a large Australian presence. Known for our high-quality products and a strong reputation for reliability and state-of-the-art German engineering technology, STIHL has grown to be a household name and is the number one chainsaw brand worldwide. Voted as Australia’s most trusted brand of Outdoor Power Equipment, we employ over 115 staff in Australia, and over 20,000 employees world wide, distributing through an extensive network of more than 700 specialist dealers and retailers in both rural and metropolitan markets.

Our reputation is grounded in German engineering, innovation, and quality—but what truly sets us apart is our people and the inclusive culture we’re building every day.

We recognise that great teams are diverse teams. Whether you’re experienced in this industry or bringing transferable skills from another field, we encourage you to apply.

Employee Engagement and Culture

STIHL recognizes that its people are its greatest asset. Each year we conduct the Gallup employee engagement survey, implementing measurable action plans and pulse checking progress to ensure we continue to uplift the experience of our people. As a result, employee engagement is at an all-time high. Our people love working here and our focus remains on their Success, Growth and Experience.

Our Benefits:

At STIHL we offer so much more.

• Market competitive remuneration package reviewed annually (base, super, annual bonus)
• Health insurance subsidy up to $2400 per year (couple/family)
• Additional superannuation co-contribution
• Income protection insurance (TPD)
• Gym Subsidy of $290 per year
• Birthday Leave
• Purchase Leave 50/52
• Volunteer and charity programs
• Social club and other work events to bring our people together
• Employee Assistance Support (counselling) to you and your family
• Flexible working arrangements / hybrid
• Staff discounts
• End of year Christmas Party
• Employee Awards and service Recognition
• Flue vaccination and Skin Checks
• Training, development and coaching

Our people say they feel like we are ONE TEAM. We Bleed Orange. We love what we do, and we love who we do it with. There is a strong sense of belonging and feeling valued. We genuinely care about our team’s satisfaction and engagement.

About the Role

 As a Customer Support Advisor, you'll be more than a problem solver, you'll be a key contributor to the STIHL customer experience. Every day, you'll help Dealers, customers and internal stakeholders find solutions, navigate challenges and keep their businesses moving. If you thrive on building relationships, providing outstanding service and making a meaningful impact through every interaction, you'll love being part of our high-performing Customer Support team. Reporting to the Customer Support Team Leader, you'll play an important role in supporting operational excellence and delivering the service standards STIHL is renowned for.

What you’ll be doing

• Creating exceptional experiences for STIHL Dealers, customers and internal stakeholders by delivering responsive, professional and solutions-focused support.
• Building strong relationships and trust through every interaction, ensuring enquiries are resolved accurately and efficiently from first contact wherever possible.
• Keeping STIHL customers moving by processing orders, returns and credit requests accurately and on time.
• Taking ownership of customer enquiries, coordinating with internal teams and driving matters through to successful resolution.
• Partnering with Sales, Logistics, Technical Service and Product teams to deliver seamless outcomes and a consistently high level of service.
• Maintaining accurate customer and transaction records that support business efficiency, insight and informed decision-making.
• Contributing to a high-performing team culture by helping achieve service, accuracy and customer satisfaction targets.

What you’ll bring

• A customer-first mindset with a passion for delivering exceptional service.
• Strong communication and interpersonal skills, with a professional and confident telephone manner.
• Excellent problem-solving abilities and attention to detail.
• Strong organisational skills with the ability to manage competing priorities.
• A collaborative approach and willingness to work across teams to achieve positive outcomes.
• Resilience and professionalism when handling challenging customer situations.
• High levels of accountability, integrity and commitment to quality.

Essential Experience

• Experience in a customer service, customer support, internal sales, dealer support or similar role.
• Experience working in a technical, trade, wholesale, distribution or B2B environment will be highly regarded.
• Proficiency with Microsoft Office applications.
• Experience using CRM systems and maintaining accurate customer records.
• SAP experience is desirable.
• Strong written and verbal English communication skills.
• Demonstrated ability to work within established processes while identifying opportunities to improve service quality and efficiency.

Our Commitment to Inclusion

At STIHL, we are committed to building an inclusive and equitable workplace where everyone regardless of gender, could grow and succeed. We support the development, remuneration and fair treatment of all employees, and provide inclusive parental leave to help all parents balance career and family.

We know that not everyone has considered a career in outdoor power equipment and that’s exactly why we value curiosity. This is an industry where practical innovation, evolving technology and real‑world impact come together, offering meaningful and rewarding career pathways. We encourage all genders to explore these opportunities, bring fresh perspectives, and discover a field where their contribution can truly make a difference.

Apply Now

Submit your CV and cover letter via our online portal. Applications close 15 September 2026.

For a confidential discussion you can contact Tanya on [0458 242 567](tel:0458 242 567).

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