Customer Support Advisor –EPOS & Digital Technology

About the Role

Maternity Cover 16-18 months.

We are looking for a Customer Support Advisor to join our growing InnStay division, supporting customers across our digital, EPOS and entertainment technology solutions.

This is a varied role combining customer service, technical support, digital content, training and administration. You will work closely with customers, Business Development Managers and our technical teams to ensure customers get the most from their InnStay systems and services.

You will be a key point of contact for customers, helping them use our systems effectively, resolving queries and identifying opportunities to improve customer engagement.

Key Responsibilities

• Build strong relationships with customers through regular customer support and VIP calls, ensuring they are making full use of the Innfinite system and its features.
• Provide remote customer support and training across EPOS, Innfinite and digital signage platforms.
• Programme and maintain EPOS systems, including product additions, price changes and menu updates.
• Create, schedule and upload promotional and digital content to customer signage screens.
• Create and maintain tailored music playlists for customer sites.
• Produce customer usage reports, identify trends and highlight opportunities to increase system engagement.
• Activate and configure Innfinite systems for new customer installations, working alongside technical and engineering teams.
• Prepare and distribute customer welcome packs, promotional materials and other site materials.
• Create engaging digital content for customers, internal campaigns and company events.
• Complete installation and customer documentation accurately and efficiently.
• Process customer orders and raise associated customer invoices.
• Provide service desk and operational cover when required.

What We're Looking For

We are looking for someone who is organised, customer-focused and confident using technology, with the ability to manage a varied workload.

You will ideally have:

• Experience in a customer service, customer support, account support, or administration role.
• Excellent communication skills and a confident telephone manner.
• Good IT skills and the ability to learn new systems quickly.
• Strong attention to detail, particularly when working with customer data, EPOS systems and reports.
• The ability to explain technical information clearly to customers who may have different levels of technical knowledge.
• Good organisational and time-management skills.
• A proactive approach to solving problems and supporting customers.
• The ability to work independently while also contributing effectively to a wider team.
• A positive, flexible attitude and willingness to take on a variety of responsibilities.

Experience with EPOS systems, digital signage, hospitality technology, music systems or customer training would be advantageous, but full training will be provided.

Why Join Us?

This is an excellent opportunity to join a growing division where you will have a varied and important role supporting both our customers and internal teams.

Pay: £25,000.00 per year

Benefits:

• Casual dress
• Free parking
• On-site parking

Work Location: In person