Customer Support Agent (Asia Time Zone Coverage)

We’re a startup on a mission to scale quickly to Series A 🚀

We are seeking a proactive Customer Support Agent to support and onboard live partners within our ecosystem across the Asia time zones. This role is critical to ensuring partners are successfully launched, supported, and continuously enabled to operate smoothly on our platform.

• Serve as the primary support contact for live partners in our ecosystem
• Assist with partner onboarding, including account setup
• Guide partners through platform features, workflows, promotions
• Monitor and respond to partner inquiries via chat, email, and/or ticketing systems
• Troubleshoot operational or technical issues affecting partner performance
• Coordinate with internal teams (Product, IT, Sales) to resolve escalated issues
• Track partner issues and onboarding progress using CRM or support tools
• Ensure SLAs and response time targets are met for partner support
• Proactively identify recurring partner issues and suggest process improvements
• Maintain accurate partner records and support documentation

💼 Must-Have Qualifications

• 1–3 years of experience in customer support within Fintech or SaaS companies.
• Experience supporting a partner ecosystem, marketplace, or platform business
• Strong written and verbal communication skills in English; proficiency in Arabic or German is a plus.
• Familiarity with onboarding workflows, KYC, compliance, or integrations
• Ability to explain technical or operational concepts clearly and in a partner-friendly manner.
• Strong problem-solving and organizational skills.
• Comfortable working in Asia time zone shifts.
• Ability to manage multiple partners and priorities simultaneously.
• Experience with CRM, partner management, or ticketing tools (Hubspot)

🚀 Benefits:

• Fully remote work
• Competitive monthly salary package
• Fast-paced startup environment
• High ownership and autonomy

💫 About us:

At qiibee we are on a mission to unlock the purchasing power and maximising the liquidity of the global rewards economy. You'll work in a fast-paced startup environment, where professional and personal development is highly valued. We're looking for ambitious team members ready to go the extra mile to achieve our goals and fulfils our mission. If this sounds like your dream job, we would love to hear from you!🌟