Customer Support Agent

About the role

We are searching for a polite, professional Customer Service Call Center Agent to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Key responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm
• Place outbound calls and communicate with energy and enthusiasm to customers
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
• Meet department productivity and quality standards
• Strive for first call resolution and take true ownership of customer needs and issues
• Communicate and follow instructions for one call customer resolution
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns
• Take an active role in educating customers about our clients products and services

About you

• Experience in customer service in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred
• Ability to work independently and in a team environment
• Problem solving skills
• Ability to maintain accuracy and production standards
• Predictable and consistent attendance is an essential function of this position
• Flexibility to work any shift, including nights and especially weekends
• High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required