Customer Support Agent

ENTERSOFTONE - Redefining Business Software in an AI-powered Future ENTERSOFTONE supports 90,000+ businesses with 1,500+ employees across 10 cities in 4 countries. We deliver Cloud, Web, and AI-driven solutions (ERP, CRM, HCM, WMS, e-Invoicing) to help organizations work smarter, grow faster, and leverage AI insight

ENTERSOFTONE INTELIQUA leverages AI to help brands grow through smarter data. Our Eliqua.CX platform empowers companies to build first-party data and better understand their customers, serving businesses across 10+ countries from Athens.

We are looking for a motivated Customer Support Agent to join our dynamic and high-caliber team.

Your contribution to the success of the team

• Address inquiries from customers (and their end-users) via email and phone Provide clear, concise, and timely solutions. Escalate more complex issues to appropriate teams when necessary
• Manage internal helpdesk tickets, troubleshoot and resolve basic technical issues (e.g. password resets). Coordinate advanced issues with IT specialists through Jira
• Track and manage open tickets, ensuring timely follow-up and resolution of outstanding issues
• Maintain accurate records of customer interactions and solutions provided for future reference
• Work closely with colleagues and other departments to optimize customer and internal employee experiences

Your Qualifications & Competencies

• Proven experience in a customer support role, helpdesk, or similar position
• Strong communication skills in both Greek and English
• Proficiency with ticketing systems like Jira or similar platforms
• Proficiency in Microsoft Office Suite
• Ability to troubleshoot basic IT issues
• Strong problem-solving abilities and a customer-centric approach
• Excellent organizational and multitasking skills to manage multiple inquiries simultaneously
• A proactive attitude with a focus on customer satisfaction and problem resolution

Your Benefits We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:

💰Competitive remuneration package

🏠Hybrid working model

💯Opportunity to work alongside people who are always eager to mentor

Be ONE of Us At ENTERSOFTONE, our purpose is to bridge cutting-edge technology with real business needs, helping organizations grow faster, work smarter, and unlock the full potential of their people. Joining ENTERSOFTONE means becoming part of a fast-growing environment where innovation, collaboration, and continuous growth are part of everyday life. We are driven by passion in everything we do, we build relationships based on trust and transparency, we take ownership with commitment , and we constantly challenge the status quo by breaking new grounds through technology and innovation. Most importantly, we remain people-focused . We invest in talented people, encourage learning and development, and create opportunities for every team member to grow, contribute, and make a real impact. Join our team and experience a culture that empowers you to innovate, take initiative, develop your potential, and shape your own career path within a dynamic and evolving organization. ENTERSOFTONE is an Equal Opportunity Employer. We welcome applications from all individuals regardless of gender, sexual orientation, age, ethnic origin, religion, or any other characteristic protected by applicable laws and regulations. Diversity, inclusion, and respect are fundamental elements of our culture and shape the way we work together.