Customer Support Agent

Key Responsibilities: -

1. Greet customers and assist with enquiries professionally
2. Explain services, pricing, turnaround time and schedules.
3. Provide good customer service and maintain positive experience.
4. Handle customer issues and escalate to supervisor of needed.
5. Receive laundry and cleaning items from customers.
6. Confirm service details and order information.
7. Inspect items (stains, tears, fabric type, defects)
8. Record item conditions in system.
9. Count and verify items received.
10. Create and update customer orders in system.
11. Tag and label all incoming items correctly.
12. Ensure correct customer details (name, phone, order.no, service type)
13. Prepare and organize laundry to transport to processing facility
14. Hand over outgoing laundry from facility and check against records.
15. Receive completed laundry from facility and check against records.
16. Sort and store completed orders in pickup area.
17. Update system status as "Ready for Pickup"
18. Verify Customer identity before releasing orders.
19. Process payments via approved payment methods.
20. Release orders and ensure customer confirms items.
21. Maintain clean, safe and organized workplace.
22. Update system, logs, and completed daily reports.
23. Handle calls, WhatsApp and app enquiries professionally.
24. Any other duties assigned by the Company from time to time.