Customer Support Agent

1. Client Coordination

• Act as the primary point of contact between the company and clients for shipment clearance.
• Address client queries and provide timely updates on the shipment process.

2. Documentation Management

• Ensure all necessary documents are collected from customers for shipment clearance.
• Verify the accuracy and completeness of submitted documents.

3. Follow-up & Communication

• Proactively follow up with customers through voice calls and emails.
• Provide clear and concise information regarding the status of shipments.

4. Reporting & Updates

• Update the Team Leader on the progress of customer communications and shipment status.
• Maintain accurate records of client interactions and documentation.

Qualifications & RequirementsEducation

• Graduation in any stream (Commerce, Science, Arts).

Skills

• Excellent communication skills in English (verbal and written).
• Proficiency in customer service and relationship management.
• Ability to manage multiple clients and prioritize tasks efficiently.
• Freshers are required/eligible.

Benefits

• Health Insurance
• Provident Fund

Pay: ₹19,500.00 - ₹22,149.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Language:

• Fluent English (Required)

Work Location: In person