Customer Support Agent

Company: Mindwhiz
Location: Lahore, Onsite
Shift: Night shift, 6:00 PM – 3:00 AM (PKT)
Job Type: Full-time
Compensation: Fixed monthly salary + 3% commission on every closed deal

About Us

Mindwhiz is offering web development services that builds WordPress websites, custom websites/ applications and e-commerce stores for small and medium-sized businesses in the United States. We're growing our sales team and are looking for a confident, persuasive Customer Support Agent to connect US businesses with our services.

Role Overview

As a Customer Support Agent at Mindwhiz, you'll be the first voice our prospects hear. You'll reach out to US business owners, generate interest in our web development services, qualify leads and move them toward closed deals. This role suits someone who enjoys conversations, handles rejection well and wants to earn commission on the deals they close.

Key Responsibilities

• Make a high volume of outbound calls daily to US businesses using provided lead lists and scripts.
• Pitch our core web services clearly and confidently: WordPress websites, custom web development and e-commerce solutions.
• Identify decision-makers and qualify prospects based on their needs, budget and timeline.
• Handle objections professionally and follow up with interested prospects until the deal is closed.
• Book discovery calls with the technical team when a prospect needs a detailed consultation.
• Log all calls, notes, and lead statuses accurately in the CRM.
• Meet or exceed daily and weekly targets for calls, conversations and closed deals.
• Share feedback on scripts and lead quality to help improve the campaign.

Requirements

• 1.5+ years of experience in outbound sales, cold calling a US-based sales campaign.
• Excellent spoken English with clear pronunciation; a neutral or US accent is a strong plus.
• A proven record of closing deals or hitting sales targets.
• Confidence speaking with business owners and handling rejection without losing energy.
• Basic understanding of websites and digital services (experience selling web or IT services is a plus).
• Comfortable working the 6 PM – 3 AM shift consistently.
• Basic computer skills; familiarity with CRMs or dialers.
• Minimum qualification: Intermediate (Bachelor's preferred).

Compensation

• Competitive fixed monthly salary
• 3% commission on every closed deal, with no cap on earnings

Pay: Up to Rs100,000.00 per month

Work Location: In person