Customer Support Agent | Tech Support - Night Shift, Ortigas

Customer Support Agent | Tech Support

Ortigas, Pasig City | Night Shift | Onsite | Full Time

Ready to apply? We’re ready for you — onsite or virtually. Walk-ins are highly encouraged! Visit our Recruitment Hub at Cyberscape Beta, Ortigas from 4:00 PM to 8:00 PM and go through our onsite hiring process. If you can’t make it onsite, you can still apply and proceed through our virtual hiring process.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

If troubleshooting is the part of customer support you enjoy most, this role gives you plenty of opportunities to put those skills to work. You’ll understand what’s going wrong, guide customers through practical troubleshooting, confirm the result, document the case clearly, and bring in additional technical support when needed.

WHAT YOU’LL DO

Troubleshooting

• Help customers with product setup, configuration, usage, and technical concerns.
• Ask the right questions to identify what’s happening and guide customers through clear, logical troubleshooting steps.
• Support customers across phone, chat, and email based on business need.

Documentation

• Create and update support cases with clear descriptions of the issue, troubleshooting completed, and final outcome.
• Use available knowledge-base articles, process guides, and system information to help resolve customer concerns.
• Keep customer and case records complete, accurate, and easy to follow.

Escalation

• Resolve issues within your supported scope and escalate cases that require deeper technical expertise.
• Make sure customers understand what happens next and what follow-up to expect.
• Follow established troubleshooting, quality, documentation, and customer-experience standards.

A BIT ABOUT YOU

Must-Haves

• At least 1 year of technical support, help desk, product support, or troubleshooting experience in a customer-facing environment.
• Comfortable walking customers through step-by-step troubleshooting over phone and digital channels.
• Able to clearly document technical symptoms, troubleshooting actions, and outcomes.

Good-to-Haves

• Experience supporting consumer electronics, devices, software, connectivity, home audio, or other technology products.
• Inbound technical call-center experience.
• Experience using CRM, ticketing, case-management, or knowledge-base tools.

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Here’s what’s waiting for you:

1. HMO coverage for you and your family
2. Epic Yearly Kick-Off Parties with major giveaways
3. Recognition through our Value Awards — we celebrate your wins
4. Real career growth with opportunities for internal promotions
5. Meaningful work with talented and supportive teams

Your future matters:

1. 900+ internal promotions every year
2. Access to 2,700+ leadership training courses

Extra rewards along the way:

1. 14th Month Pay after 5 years of continuous service
2. Employee Referral Program — earn up to ₱42,000 per successful hire, subject to the company’s Employee Referral Program policy and eligibility guidelines.

Enjoy work-life balance:

1. 24 Paid Time-Off Credits annually, with leave credits convertible to cash
2. Paid Birthday Leave — celebrate your day your way

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Curious and Clever: Smart questions spark smart solutions

Entrepreneurial Energy: Think like an owner. Solve like a founder

Fast with Intent: We move fast and deliver real results

Laugh and Learn: We don’t take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun!

Apply online or visit us onsite. Walk-ins are highly encouraged — head to the Acquire Intelligence Recruitment Hub at Cyberscape Beta, Ortigas from 4:00 PM to 8:00 PM and start your hiring process with us. Virtual hiring is also available if you’re unable to visit onsite.