Customer Support Agent - Ortigas

Work Setup: ONSITE | If you are looking for a WFH setup, please do not apply as we only have openings for onsite setup. Thank you!

Job Summary

We are seeking a Customer Support Associate (Voice) to provide exceptional customer service by handling inbound and outbound calls. The role involves assisting customers with inquiries, resolving concerns, and delivering a positive customer experience while meeting quality and performance standards.

Key Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Qualifications

• Atleast High School, Senior High School, or College graduate.
• Good to excellent English communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer navigation and typing skills.
• BPO, Customer service or Call Center experience is required.
• Willing to work onsite

Benefits

• Competitive salary
• Performance-based incentives
• Paid training
• HMO and government-mandated benefits
• Opportunities for career growth and development

Send your updated resume today and let’s get your application started!

Qualified candidates will be contacted via email. Once you send your application, please check your inbox (and Spam/Junk folder just in case). Hope to see you soon!

Pay: Php25,000.00 - Php30,000.00 per month

Work Location: In person