Customer Support Agent (Remote)

Position: Customer Support Agent

Location: Remote

Type: Contractor (40 hours/week)

About Us:

Are you looking for a new challenge in a dynamic, fast-growing environment? Do you want to

contribute to a company with the ambitious goal of enabling 1 billion business travellers to plan

and re-plan their trips by automating travel management? If so, we are looking for you!

Join our team and be a part of an innovative company dedicated to revolutionising the travel

industry. We provide you with the opportunity to grow and make a real impact, all while working

in a collaborative and supportive environment.

The selected candidate will join as a contractor, allowing for a dynamic and flexible working

arrangement.

Shift is for 07:00 - 15:30 PHT (01:00 - 09:30 CET) between Sunday and Thursday, with a margin

of +/- one hour to fit your schedule.

If you are passionate about providing exceptional customer service and have the necessary skills

and experience, we would love to hear from you. Apply now with your resume in English, to join

our team and help us deliver outstanding support to our clients.

Responsibilities:

• Assist clients with their reservations through chat, email, and the Help Center portal,

ensuring high-quality service in English.

• Utilise Galileo and Amadeus systems to manage bookings, including adding ancillaries,

processing refunds, and reissuing tickets.

• Collaborate with team members to ensure a seamless customer experience.
• Stay updated with industry changes and company policies to provide accurate and

current information to clients.

Requirements:

• Minimum of 2 years of hands-on experience with Galileo or Amadeus.
• Proven recent experience (last use in more than 6 months will not be considered) in

reissuing and refunding tickets using Galileo and Amadeus is a must.

• Fluent in spoken and written English.
• Excellent communication skills in writing (including responding in chatbox) and speaking.
• Strong attention to detail and accuracy.
• Team player with the ability to work collaboratively.
• Demonstrated willingness to learn and adapt to new challenges.

Why Join Us?

• Growth Opportunities: We are a high-growth company, offering numerous opportunities

for career advancement.

• Remote Work Model: Enjoy the flexibility of working remotely within the acceptable time

zone, ensuring a healthy work-life balance.

Incredible Multicultural Team: Join our diverse team, composed of individuals from all

over the world, creating a unique and inclusive workplace culture.

• Competitive Contractor Compensation: We offer a comprehensive compensation

package (monthly paycheck between USD 1,100.- and USD 1,200.-) to ensure you are

rewarded for your hard work, with actual support to your work-life balance.

• Collaborative and Supportive Work Environment: Work in a supportive atmosphere where

your contributions are valued