Customer Support Analyst

Deine Aufgaben

We are looking for a proactive and customer-focused Customer Support Specialist to join our team. The ideal candidate will be responsible for providing excellent customer service, resolving inquiries, and ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and experience in handling customer interactions through various channels.

Responsibilities:

• Respond to customer inquiries via email, phone, and chat in a professional and timely manner.
• Troubleshoot and resolve customer issues efficiently, ensuring high satisfaction levels.
• Document customer interactions and feedback to improve service quality.
• Collaborate with internal teams to address customer concerns and enhance processes.
• Provide product and service information to customers, guiding them through solutions.
• Monitor and analyze customer feedback to identify trends and opportunities for improvement.

We Offer:

• Competitive salary and performance-based incentives.
• Career growth opportunities in a dynamic company.
• Supportive and collaborative work environment.

If you are a customer-oriented professional looking for an opportunity to make an impact, send your resume.

Dein Profil

Requirements:

• Bachelor's degree in Business Administration, Communications, or a related field.
• 3+ years of experience in customer support or a related field.
• Strong communication and interpersonal skills.
• Ability to handle multiple customer interactions efficiently.
• Problem-solving mindset with attention to detail.
• Fluent in English; Spanish proficiency is a plus.

Experience with customer support software and CRM tools is an advantage

Über uns

With employees from over 50 nations, CENTOGENE is a truly international company with offices is in Rostock, Berlin, Delhi, Boston, Valencia, Belgrade, and São Paulo.

We were born to help diagnostic patients with rare disease and today we evolved to help patients of all clinical specialties to make bold progress with guided solutions for physicians, their patients and pharma partners.