V
Verint Systems
Customer Support Analyst
Skills
SQL QueriesCustomer Support
2 months ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
17 August 2026
What they need
Roles and Responsibilities :
- Provide technical support to customers through phone, email, or chat channels.
- Troubleshoot and resolve customer issues related to software products using SQL queries and operating system knowledge.
- Collaborate with internal teams to identify root causes of recurring issues and implement solutions.
- Document customer interactions and resolutions in a timely manner.
Job Requirements :
- 3-6 years of experience in customer support or a similar role.
- Strong understanding of operating systems (Windows/Mac) and basic computer hardware components.
- Proficiency in writing effective SQL queries for querying databases.
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