Customer support and calling executive

We are looking for a friendly, confident, and responsible person to join our team for customer calling and support.

The work mainly involves speaking with customers and leads, answering their questions, following up with interested people, and helping them with course registrations.

This is a straightforward role and does not require advanced technical skills. Training and guidance will be provided. Freshers who have good communication skills are welcome to apply.

Key Responsibilities

Calling & Follow-ups

• Call interested leads and potential customers.
• Follow up with people who have shown interest in our courses.
• Explain course details, fees, schedules, and registration process.
• Guide customers through the registration and payment process.

Customer Support

• Handle incoming customer calls and queries.
• Answer questions politely and clearly.
• Help customers with common course, class, recording, and app-related queries.
• Escalate issues to the relevant team member when required.

WhatsApp & Lead Management

• Communicate with customers and leads through WhatsApp.
• Send course information, links, reminders, and updates.
• Maintain proper follow-ups and ensure no important lead is missed.
• Keep basic records of calls and follow-ups.

Requirements

• Minimum 1 year of experience preferred. Freshers can also apply.
• Good communication skills in Hindi and English.
• Confident and comfortable speaking with people.
• Good listening and customer-handling skills.
• Basic computer and internet knowledge.
• Comfortable using WhatsApp and other communication tools.
• Ability to manage follow-ups and complete tasks on time.
• Responsible, punctual, and hardworking.
• Willingness to learn.

All candidates are welcome to apply.

Growth Opportunity

This is a good opportunity for someone looking for a stable role with learning and future growth. Candidates who perform well and take responsibility can take on greater responsibilities as the team grows.

Job Details

Position: Customer Support & Calling Executive
Job Type: Full-Time
Experience: 1 year preferred | Freshers can apply
Location: [Add Location]
Salary: [Add Salary Range]
Working Hours: [Add Working Hours]

How to Apply

Please send your CV/Resume, a short introduction, previous experience (if any), and expected salary.

Pay: ₹6,000.00 - ₹9,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Paid time off

Education:

• High school or equivalent (Preferred)

Work Location: In person