Customer Support & Data Entry

About us

Tastiway Sdn Bhd is a dynamic and growing organisation committed to delivering exceptional customer service and maintaining the highest standards of data integrity. We pride ourselves on creating a professional work environment where our team members can thrive and contribute meaningfully to our success. Our company values efficiency, accuracy, and customer satisfaction, and we are dedicated to supporting our employees' professional development and career growth.

About the role

We are seeking a dedicated and detail-oriented Customer Support & Data Entry specialist to join our team in Alor Setar, Kedah on a full-time basis. This is a critical role that bridges customer service excellence with precise data management. You will be responsible for providing professional support to our customers whilst maintaining accurate and organised data systems. This position plays an essential part in ensuring customer satisfaction and operational efficiency across the organisation.

What you'll be doing

• Responding to customer enquiries via telephone, email, and other communication channels in a timely and professional manner
• Resolving customer issues and concerns with patience, empathy, and a commitment to first-contact resolution
• Entering, updating, and maintaining customer data and records with meticulous attention to accuracy
• Processing customer transactions, orders, and requests whilst adhering to company procedures and data protection standards
• Managing customer databases and ensuring all information is current, organised, and easily accessible
• Following up with customers to ensure their concerns have been fully resolved and satisfaction has been achieved
• Identifying and escalating complex issues to senior team members or management when necessary
• Meeting performance targets including call handling times, customer satisfaction ratings, and data entry accuracy benchmarks
• Contributing to the continuous improvement of customer service processes and data management practices
• Maintaining confidentiality and adhering to all data protection and security protocols

What we're looking for

• Proven experience in a customer service or call centre environment, or a related customer-facing role
• Demonstrated proficiency in data entry with a strong focus on accuracy and attention to detail
• Excellent verbal and written communication skills, with the ability to interact professionally with customers and colleagues
• Strong typing speed and accuracy, with proficiency in using computer systems and relevant software applications
• The ability to multitask effectively and manage competing priorities in a fast-paced environment
• Problem-solving skills with the ability to think critically and find practical solutions
• Patience, empathy, and a customer-centric approach to resolving issues
• Organisational skills and the ability to maintain accurate records and databases
• Reliability, punctuality, and a professional attitude towards work
• Familiarity with customer relationship management (CRM) systems is advantageous
• Secondary school qualification or equivalent; further qualifications in business administration or customer service are desirable

What we offer

We are committed to creating a supportive and engaging workplace where our employees can succeed. We offer a range of benefits designed to enhance your professional and personal wellbeing, including competitive remuneration, opportunities for ongoing training and development, and a positive team environment. We believe in recognising and rewarding hard work, and we provide clear pathways for career advancement within our organisation. We also foster a culture of collaboration and mutual support, where your contributions are valued and your ideas are heard.

Apply now

If you are enthusiastic about delivering excellent customer service and possess strong data management capabilities, we would like to hear from you. Please submit your CV and a cover letter detailing your relevant experience and why you would be an excellent fit for this role. Join Tastiway Sdn Bhd and become part of a team that values excellence, integrity, and customer satisfaction.