Customer Support & Data Entry

• Responding to customer enquiries via telephone, email, and other communication channels in a timely and professional manner
• Resolving customer issues and concerns with patience, empathy, and a commitment to first-contact resolution
• Entering, updating, and maintaining customer data and records with meticulous attention to accuracy
• Processing customer transactions, orders, and requests whilst adhering to company procedures and data protection standards
• Managing customer databases and ensuring all information is current, organised, and easily accessible
• Following up with customers to ensure their concerns have been fully resolved and satisfaction has been achieved
• Identifying and escalating complex issues to senior team members or management when necessary
• Meeting performance targets including call handling times, customer satisfaction ratings, and data entry accuracy benchmarks
• Contributing to the continuous improvement of customer service processes and data management practices
• Maintaining confidentiality and adhering to all data protection and security protocols

Pay: RM2,000.00 - RM4,253.33 per month

Work Location: In person