Customer Support & Logistics Coordinator

At INFiLED "we screen your dreams", but it’s the people #behindthescreens who make it all happen. We’re a team of passionate people who love turning ideas into reality. If you’re someone who takes the initiative, thrives in a fast-paced environment, and wants to be part of something big, don’t hesitate to apply!

About The Role

As Customer Support & Logistics Coordinator, you make sure our LED products, spare parts and project materials reach customers across EMEA on time, with the right paperwork and at the right cost. You'll own transport coordination and shipment visibility, working with carriers, freight forwarders and customs brokers, and act as the link between Customer Service, Warehouse, Finance and Sales. You report to the Customer Service Manager and work on site.

Key Responsibilities

• Coordinate shipments and transportation of products, spare parts, samples and project materials across EMEA
• Make sure shipping documentation is accurate and compliant
• Track shipments and keep internal teams and customers updated on delivery status
• Support the RMA Team Lead in managing the RMA (returns and repairs) process
• Consolidate and verify all courier and logistics costs across EMEA
• Regularly evaluate and compare logistics providers on service quality and pricing
• Prevent and resolve delivery disruptions and avoidable costs
• Help update and maintain logistics SOP documents

What we’re looking for

• 2+ years of experience in logistics, shipping or transport coordination; international transport experience is a plus
• Education in logistics, supply chain, international trade or a related field preferred
• Hands-on experience with transport coordination and shipping documentation
• Working knowledge of Incoterms and export logistics
• Experience with ERP systems and shipment tracking tools
• Experience managing carriers and logistics providers
• Chinese language skills are highly preferred due to regular communication with HQ, Good written and spoken English skills
• Strong problem-solver with a sense of urgency and disciplined follow-up
• Well organized, with clear and proactive communication

Compensation & Benefits

• Fixed base salary
• Fulltime position
• 23 Vacation days per year + 8% Holiday allowance
• Mileage allowance

INFiLED is a leading high-tech enterprise specialized in developing and manufacturing large LED video equipment. INFiLED's product application range covers advertisement, transportation, sports, events, command & control, corporate branding and meetings, creative applications and many more. With installations in over 85 countries and over 135 patents, one of the highest numbers in the industry, INFiLED is striving to be a top brand of LED screen manufacturing to enlighten the world with a visual feast.