Customer Support & Online Store Operations Executive

About the Role

We are a growing D2C footwear brand looking for a responsible and communication-focused person to join our team.

This role is mainly focused on customer communication and day-to-day online store support. The ideal candidate should be comfortable communicating with customers through WhatsApp, Instagram, and other online channels.

This is not a warehouse, logistics or delivery operations role.

Key Responsibilities

• Handle customer queries through WhatsApp, Instagram, phone and other support channels
• Respond to customers regarding products, orders, delivery, exchanges and returns
• Follow up with customers and ensure their issues are properly resolved
• Assist customers with product selection, sizing and order-related queries
• Handle customer complaints professionally and patiently
• Coordinate with internal teams whenever an order or customer issue needs attention
• Assist with day-to-day online store operations
• Check and update order-related information when required
• Maintain basic customer records and support reports
• Assist with WhatsApp campaigns and customer communication
• Help ensure a smooth overall customer experience

Who We Are Looking For

• Any completed degree
• Freshers are welcome to apply
• Good communication skills
• Fluent in Malayalam,
• Good working knowledge of English
• Hindi communication is a plus.
• Comfortable with WhatsApp, Instagram and basic computer applications
• Good typing and written communication skills
• Patient, responsible and customer-friendly
• Willing to learn and take ownership of tasks
• Basic understanding of online shopping/e-commerce is an advantage

Important

This position is primarily a customer support and online store coordination role.

Candidates with experience only in warehouse, delivery, logistics, transportation or inventory operations may not be suitable for this position.

What You Can Expect

• Opportunity to work with a growing D2C brand
• Hands-on exposure to online business and customer experience
• Learning across customer support, e-commerce and brand operations
• Growth opportunities based on performance

If you enjoy communicating with people, solving customer problems and working in a fast-moving online business, we would like to hear from you.

Pay: ₹6,000.00 - ₹12,000.00 per month

Work Location: In person