Customer Support & Operations Executive

Job Summary

We re looking for a proactive Customer Experience Operations Executive to become the key link between our clients, products, and engineering teams. This is a high-impact, ownership-driven role that combines customer success with business operations. Beyond resolving support queries, you ll manage the complete customer journey, improve internal processes, and help keep daily operations running efficiently.

Responsibilities

• Own Customer Experience: Be the primary point of contact across Freshdesk, email, and phone, delivering exceptional customer support and building long-term relationships.
• Product Support Coordination: Gain deep expertise in our products, provide functional troubleshooting (non-SQL), and convert customer feedback into well-defined tasks for engineering teams.
• Reporting Process Management: Create operational trackers, dashboards, and reports while coordinating client reviews and internal meetings to ensure timely execution.
• Business Operations: Work closely with the Managing Director and engineering teams to coordinate daily priorities, eliminate operational bottlenecks, maintain SOPs, contracts, and NDAs, and support HR/IT coordination to keep business operations running smoothly.

Requirements

• Education: BCA, B.Sc. IT, or equivalent technical qualification with the ability to understand software workflows and communicate effectively with developers.
• Communication: Excellent written and verbal English skills.
• Technical Skills: Experience with SaaS platforms such as Freshdesk, Jira, or Asana, along with strong Excel skills for reporting and analysis.

Bonus If You Have

• Experience supporting B2B SaaS, ERP, or other enterprise software products.
• A strong ownership mindset with excellent stakeholder and project coordination skills in a fast-paced startup environment.
• Exceptional attention to detail and a passion for transforming unstructured processes into efficient, scalable systems.

Preferred Qualifications

• Experience: 2+ years in a Software/IT Customer Success, Technical Support, Product Implementation, or Technical Operations.

Note: This position is exclusively available for candidates currently residing in Raipur, Chhattisgarh or willing to relocate to Raipur, Chhattisgarh.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.