Doora Services Private Limited

Doora is a growing hyperlocal services platform offering food delivery, grocery shopping, retail, rides, courier, and home services.
We are looking for a Customer Support &amp; Operations Executive to assist with daily platform operations, handle customer enquiries, coordinate with service partners, and ensure smooth service delivery.
Key Responsibilities
<ul>
<li>Handle customer enquiries, complaints, and support requests.</li>
<li>Monitor orders, deliveries, rides, and service bookings.</li>
<li>Coordinate with restaurants, vendors, drivers, and delivery partners.</li>
<li>Assist customers with cancellations, refunds, and payment-related issues.</li>
<li>Track and resolve operational issues, escalating when necessary.</li>
<li>Maintain support records and assist with administrative activities.</li>
</ul>
Requirements
<ul>
<li>Good communication skills in Tamil and basic English.</li>
<li>Basic computer knowledge and familiarity with web applications.</li>
<li>Good problem-solving and coordination skills.</li>
<li>Ability to communicate professionally with customers and service partners.</li>
<li>Previous customer support experience is an advantage.</li>
<li>Freshers with good communication skills are encouraged to apply.</li>
</ul>
What We Offer
<ul>
<li>Opportunity to work with a growing technology startup.</li>
<li>Hands-on experience in customer support and business operations.</li>
<li>Supportive work environment.</li>
<li>Opportunities for learning and career growth.</li>
</ul>
Salary: Based on qualifications and experience.
Work Location: Marthandam, Kanyakumari (Work From Office Only)
This is a full-time, office-based position. Candidates must be willing to work from our Marthandam office.
Preference will be given to candidates residing in Marthandam and nearby areas.
Remote and hybrid work options are not available.
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
<ul>
<li>Paid sick time</li>
</ul>
Application Question(s):
<ul>
<li>Are you willing to work full-time from our Marthandam office?</li>
<li>Do you have Customer support experience?</li>
</ul>
Education:
<ul>
<li>Bachelor's (Required)</li>
</ul>
Language:
<ul>
<li>Tamil (Required)</li>
<li>English (Preferred)</li>
</ul>
Work Location: In person

Customer Support & Operations Executive (Support Admin)

Customer Support & Operations Executive (Support Admin)

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