Customer Support & Operations Executive – US Night Shift

Job Overview

We are looking for a reliable and customer-focused Customer Support & Operations Executive to manage customer communications and coordinate daily operations for our US-based client. The ideal candidate should have excellent communication skills, be comfortable working night shifts, and be able to coordinate efficiently with technicians, sales representatives, and administrative staff.

Key Responsibilities

• Handle and respond to customer emails, phone calls, and text messages in a professional and timely manner.
• Understand customer requests, provide accurate information, and ensure issues are properly followed up.
• Communicate with technicians, sales team members, and other administrative staff to coordinate customer requirements.
• Use Slack and phone calls to communicate job details, updates, schedules, and customer requests to the appropriate team members.
• Coordinate with technicians to ensure appointments, service requests, and customer issues are handled efficiently.
• Work closely with the sales team and admins to ensure smooth communication and workflow.
• Maintain accurate records of customer communications, requests, and follow-ups.
• Escalate urgent or unresolved customer issues to the appropriate person.
• Monitor pending requests and follow up with internal teams and customers as needed.
• Provide excellent customer service while maintaining a professional and friendly attitude.
• Perform other administrative and coordination tasks as required.

Requirements

• Excellent spoken and written English.
• Strong customer service and communication skills.
• Comfortable communicating with US customers and teams.
• Ability to handle phone calls, emails, and text messages professionally.
• Comfortable using Slack and other communication tools.
• Good organizational and multitasking skills.
• Ability to coordinate with multiple people and manage competing priorities.
• Strong attention to detail and follow-up skills.
• Ability to work independently during the US night shift.
• Previous experience in customer support, virtual assistance, dispatch, operations, or administration is preferred.

Work Schedule: Monday to Friday

Interested Candidate please contact: 9810589370

Pay: Up to ₹40,000.00 per month

Application Question(s):

• Have you worked with a US-based company or US customers before? How many years?
• Do you have previous experience communicating directly with customers via phone, email, and/or text messages?
• We require good communication skills with proficient in English. How would you rate yourself in this skill out of 10
• Are you comfortable handling phone calls with US customers in English?
• Are you immediate joiner? If yes, we shall proceed.

Work Location: In person