Customer support and rece

About the role

The Front Office Specialist is responsible for greeting visitors, managing incoming calls, and serving as the first point of contact for customers and partners. This role supports front office workflows and collaborates with warehouse, sales, and support staff to deliver consistent, high-quality service to all customers, including NDIS participants.

Key responsibilities

• Greet visitors and serve as the first point of contact for customers and partners
• Manage incoming calls with professional phone etiquette
• Handle appointment scheduling and manage bookings efficiently
• Maintain an organized reception area
• Process basic inquiries and direct customers to appropriate team members
• Assist with customer service queries
• Manage incoming emails and messages
• Update records to ensure accurate information for the team
• Collaborate with warehouse, sales, and support staff

About you

• Strong Customer Service and Communication skills to support a high volume of client interactions
• Solid Phone Etiquette and Appointment Scheduling skills
• Receptionist Duties experience, including greeting visitors, managing front desk operations, and handling inquiries
• Basic computer proficiency, including email, calendar systems, and data entry in office software
• Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment
• Professional, respectful manner and the ability to work effectively with diverse customers and colleagues
• Previous experience in medical supplies, healthcare, or NDIS-related services is beneficial

About us

Joya Medical Supplies is an Australian family-owned and operated company providing a wide range of medical products to healthcare professionals and the general public. The company offers 24/7 online availability and nationwide distribution, ensuring customers can access comprehensive inventory at reasonable prices with reliable delivery. As a registered NDIS provider, JOYA focuses on offering choice, tailored service, and strong support to NDIS participants.