Customer Support & Scheduling Specialist

Prado’s Plumbing, Heating & Air is seeking a professional, customer-focused, and highly organized Remote Customer Support & Scheduling Specialist to support our daily operations and deliver an exceptional customer experience.

This position plays an important role in coordinating service appointments, responding to customer inquiries, maintaining accurate records, and communicating with our service teams. The ideal candidate is dependable, detail-oriented, and capable of managing multiple priorities while maintaining a courteous and professional approach.

We welcome candidates with backgrounds in customer service, scheduling, administration, hospitality, or call center operations. Plumbing and HVAC industry experience is not required, as training can be provided to qualified candidates.

Compensation:

$18 - $24 hourly

Responsibilities:

Key Responsibilities

• Respond to incoming telephone calls, emails, and customer inquiries in a timely and professional manner.
• Schedule, confirm, and update service appointments.
• Coordinate appointment availability with technicians and dispatch personnel.
• Maintain accurate customer records and appointment information within company systems.
• Communicate scheduling updates, service information, and follow-up details to customers.
• Assist with appointment changes, cancellations, and routine customer concerns.
• Direct technical questions and service issues to the appropriate team members.
• Maintain confidentiality when handling customer information.
• Support administrative tasks and contribute to efficient daily operations.
• Represent Prado’s Plumbing, Heating & Air with professionalism and a commitment to customer satisfaction.

Qualifications:

Qualifications & Skills

Required qualifications:

• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Basic computer proficiency and the ability to learn scheduling software.
• Ability to manage competing priorities and meet deadlines.
• Professional telephone etiquette and customer service skills.
• Ability to work independently and collaborate effectively with a remote team.
• Reliable internet access and a suitable home-office environment.

Preferred qualifications:

• Previous experience in customer service, scheduling, dispatch, reception, or administrative support.
• Familiarity with customer relationship management (CRM) systems.
• Experience handling high volumes of calls or customer requests.

Equivalent experience and transferable skills are welcome. Industry-specific experience is not required.

Compensation & Benefits

Proposed compensation: $18–$24 per hour, depending on experience, qualifications, and the approved compensation structure.

Potential benefits, subject to company confirmation, include:

• Paid training and onboarding.
• Paid time off and company holidays.
• Health, dental, and vision insurance options.
• Retirement savings plan.
• Professional development and advancement opportunities.
• Remote work arrangement, subject to company policy.

About Company

At Prado’s Plumbing, Heating & Air, we believe great service starts with great people. Our mission is to provide dependable plumbing, heating, and air-conditioning services while treating every customer with honesty, respect, and care. We take pride in doing the job right and creating lasting relationships with the families we serve.

Our vision is to build a company where customers know they can count on us and employees can build careers they’re proud of. We invest in our team through training, teamwork, professional development, and opportunities for advancement.

Our values are Integrity, Quality, Customer Care, Teamwork, Professionalism, and Growth. We believe in honest recommendations, quality workmanship, treating every home with respect, and supporting our employees as they develop their skills.

At Prado’s, you’re more than an employee; you’re part of a team helping build a company and reputation we can all be proud of.