GSR TECHNOLOGY LIMITED
Customer Support - Arabic
Skills
2 months ago
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Important information
Contract type:
Permanent
Salary:
MYR 48,000 – MYR 72,000 / year
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Work mode:
Onsite
Published on:
19 August 2026
What they need
About the role
Provide customer service to players via live chat, emails, tickets, and app-store reviews to improve users' satisfaction. Support service localization including FAQ, email, and script from English to Arabic.
Key responsibilities
- Deliver customer service to players via live chat, email, tickets, and app‑store reviews to enhance user satisfaction.
- Address player inquiries and complaints; escalate to headquarters when necessary.
- Gather and summarize player feedback, conduct user research based on business needs.
- Support localization tasks such as FAQs, emails, and scripts (English → Arabic).
About you
- Native Arabic speaker with a bachelor’s degree or higher; proficient in English.
- Excellent communication skills with strong empathy.
- Prior experience in customer service or the gaming industry preferred.
- Competent in MS Office (Word, Excel, etc.).
- Candidates must be willing to work on a rotational shift schedule, including weekends and public holidays.
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