Customer Support Assistant

About Sensei

Sensei is truly revolutionising the retail business and technology sectors with innovative solutions. Our in-house systems enable us to digitise physical stores and power them with the most advanced AI, computer vision, and real-time data processing technology — all within a reliable, cost-effective, and privacy-driven platform. This delivers the most seamless, checkout-free shopping experience in the world.

Our technology already operates in multiple countries with leading retailers and distinguishes itself by offering a unique, frictionless retail experience that welcomes all shoppers and payment methods, with real-time basket management and analytics.

About Your Team
You will join a dynamic team of dedicated professionals focused on delivering exceptional customer support.
Our primary objective is to enhance client satisfaction through efficient and effective service. We prioritize collaboration and maintain constant communication through daily meetings and Slack.

We work with some of the best retailers and distinguish ourselves by creating a technology that welcomes all buyers, using all forms of payment with real-time baskets.

How Can You Help?

• Improve the quality of customer support and enhance customer satisfaction.
• Collaborate with the team to refine procedures and internal processes.
• Identify areas for improvement in the team's operations and workflows.
• Assist in the development of our solutions by working closely with other Sensei teams.
• Availability to work on Weekends.

Daily at Sensei, You Will:

• Ensure all quality standards are met in customer interactions.
• Collaborate with Engineering and Product teams to improve back-office tools.
• Communicate new features and enhancements clearly to optimize these tools.
• Maintain high-quality work standards and performance metrics.
• Engage with the team to continuously improve service delivery.
• Work with customer support tools and platforms.
• Able to work from our Castelo Branco office.

You Will Bring to the Table:

• A proactive mindset and adaptability to change.
• Strong sense of responsibility during your shifts.
• Ability to work under pressure and maintain composure.
• Excellent communication skills to engage with both team members and clients.
• Strong organizational skills to manage tasks effectively.
• Proficency in English (Written).

After six months, success means:

• An increase in our customer satisfaction index, demonstrating enhanced client relationships.
• Proficiency in all internal tools, allowing for efficient task execution.
• A reduction in response times, contributing to improved service delivery metrics.

What's in it for you:

• Alongside the opportunity to work with great talent and grow your skills, we’ll empower you to make a difference, allow you to be yourself, and respect who you are.
• Competitive salary
• Meal card
• Customizable benefits package, be it a gym membership, the monthly fee of your child’s kindergarten, or an investment for retirement – the choice is yours!
• 5 extra days off per year on top of 22 statutory leave days: Your Birthday, Carnival Day, Christmas Eve, and 2 Health-Focus Days.