Customer Support Assistant

This is a unique opportunity to work for an established software company that supports the Entertainment Industry.  We are looking for someone who is detail oriented and likes to solve problems with a MacGyver like zeal. You will be expected to learn all aspects of the services we provide. All team members are working REMOTELY. We are seeking to add team members who are based in New York.

Required:

• Broad experience with both Windows and MAC OS
• Experience with Word, Google Docs, Slack
• Familarity with Chatlio, Freshdesk or similar
• Detail oriented and take great pride in attention to detail

Responsibilities:

• Support client questions and requests
• Research and approve potential clients and process documents
• Assist in helping new clients learn necessary skills to use our software
• Maintain and update our propreitary database of production information

Knowledge of the casting process and the role of Agents and Managers is a plus.

**Please submit your resume and cover letter outlining your experience in the entertainment industry.**Submissions without a cover letter will not be considered.

Please DO NOT CONTACT THE EMPLOYER DIRECTLY.