Customer Support Assistant

Job Overview

Livecchi Custom Cycles is seeking a friendly, organized Customer Support Assistant to assist customers with motorcycle parts, accessories, orders, and service-related questions. This role works closely with customers, technicians, and suppliers to ensure excellent service and smooth day-to-day shop operations.

What You’ll Do

• Assist customers with parts, accessories, orders, and product questions.
• Answer phone and in-person inquiries and provide helpful product information.
• Process special orders and communicate order updates and delivery timelines.
• Coordinate with suppliers to source and order OEM and aftermarket parts.
• Help technicians locate and prepare parts for repairs and custom projects.
• Verify incoming shipments and maintain accurate inventory records.
• Recommend compatible parts for repairs, upgrades, and custom builds.
• Keep parts and storage areas organized and ensure supplies are readily available.
• Support general shop operations and maintain a clean, safe work environment.

What We’re Looking For

• High school diploma or equivalent.
• Customer service, parts, automotive, motorcycle, or powersports experience preferred.
• Strong communication, organization, and problem-solving skills.
• Basic computer and inventory management skills.
• Ability to work in a fast-paced shop environment and lift up to 50 lbs.
• Reliable, detail-oriented, and customer-focused attitude.

Why Join Us

• Competitive pay
• Hands-on training and industry experience
• Opportunity to grow within a specialty motorcycle business
• Supportive team environment
• Opportunities to work with motorcycles, custom builds, and performance projects

Pay: $22.70 - $24.45 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance

Work Location: On the road