Customer Support Assistant

Customer Support Assistant

Owen Daniels is currently partnered with a international special purpose machinery business with a facility in the Cleveland area that supports customers across North America.

About the Role

Reporting to the Spares Administration Manager, you'll take ownership of a diverse range of responsibilities spanning spares support, service support, stores, office administration, and accounts liaison - working closely with the wider international team.

Job Summary

• Prepare and revise customer quotations and process spare parts orders from receipt through to dispatch
• Check stock availability, monitor orders/back orders, and keep customers informed of delays or changes
• Prepare picking lists, dispatch notes, and invoices, liaising with Accounts, Purchasing, and international colleagues
• Arrange shipment collections with freight forwarders based on size, weight, destination, and urgency
• Provide administrative support to the Service team, maintaining customer records in the MRP system
• Assist with monitoring stock levels, warehouse picking/packing, and annual stocktakes
• Answer incoming calls and provide general reception/office administration support
• Prepare accounts information and liaise with the international Accounts team on customer payment queries
• Actively assist with tele-sales campaigns for spare parts and service schemes
• Maintain accurate, up-to-date filing of spares and service documentation

Required and Desirable Experience

• High school diploma or equivalent required; associate degree preferred
• 3+ years' experience in order processing or customer service
• Strong communication skills for liaising with worldwide customers
• Computer literate (MS Office); experience with an integrated or SAP system a plus
• Bilingual (Spanish) highly advantageous

Key Details

• Hours: Monday–Friday, 8:15am–5:00pm (40hr week)
• 10 paid vacation days plus 10 federal holidays (increasing to 17 days with service), plus 4 paid absence days
• 100% company-paid healthcare (medical, dental, vision, life) from day one
• Subject to criminal background check and employment reference checks