Customer Support Assistant

Job Title: Customer Support Executive

Job Type: Full-Time
Department: Customer Support / Customer Service
Experience: Freshers and Experienced Candidates Can Apply

Job Description

We are looking for a customer-focused and enthusiastic Customer Support Executive to join our team. The candidate will be responsible for assisting customers, resolving their queries and problems, and providing a smooth customer experience. The ideal candidate should have good English communication skills and the ability to handle customer concerns professionally.

Key Responsibilities

• Handle customer queries and complaints through calls, emails, or chat.
• Understand customer problems and provide appropriate solutions.
• Communicate clearly and professionally in English.
• Maintain a polite and helpful attitude while interacting with customers.
• Follow up with customers to ensure their issues are resolved.
• Maintain accurate records of customer interactions and complaints.
• Coordinate with internal teams to resolve customer issues efficiently.
• Ensure customer satisfaction through timely and effective support.

Required Skills

• Good verbal and written communication skills in English.
• Strong problem-solving and listening skills.
• Basic computer knowledge and familiarity with email and office applications.
• Ability to handle customer complaints patiently and professionally.
• Positive attitude and willingness to learn.
• Ability to work independently and as part of a team.

Eligibility Criteria

• Minimum qualification: 12th Pass.
• Freshers are welcome to apply.
• Candidates must be comfortable communicating in English.
• Customer service experience will be an added advantage.

What We Offer

• Professional work environment.
• Learning and career growth opportunities.
• Training and support for new joiners.
• Salary as per company standards and candidate experience.

Pay: ₹19,000.00 - ₹25,000.00 per month

Benefits:

• Commuter assistance
• Provident Fund

Work Location: In person