Customer Support Associate

Job Title: Customer Support Associate

Location: Gurgaon

Salary: 20,000 in-hand

Job Type: Full-Time

We are looking for a Customer Support Associate with excellent English communication skills to join our team. The ideal candidate should be customer-focused, proactive, and capable of handling queries efficiently while maintaining a positive attitude.

Key Responsibilities:

• Handle inbound and outbound customer queries via calls, emails, and chats.
• Provide accurate information and resolve customer concerns professionally.
• Maintain customer satisfaction by ensuring prompt and effective resolution of issues.
• Keep records of customer interactions and update databases accordingly.
• Collaborate with internal teams to ensure smooth customer experiences.
• Follow company guidelines and maintain quality standards in communication.

Requirements:

• Excellent English communication skills (both verbal and written).
• Minimum 6 months to 1 year of experience in customer support (preferred).
• Strong problem-solving skills and the ability to handle pressure.
• Basic computer knowledge and familiarity with CRM software is a plus.
• Ability to work in shifts, if required.

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