Customer Support Associate

As a Customer Support Associate, you will spend your day helping customers by phone, email, and chat — answering questions, sorting out issues, and following through until things are properly resolved. Some days lean quiet and steady. Others move fast. The good ones always end with the feeling that you actually helped someone.

Previous customer support experience is a plus, but it is not the deal-breaker. If you have worked in retail, hospitality, admin, or anywhere else that involved real conversations with real people, you already have a head start. Full paid training is provided from day one.

You will probably enjoy this role if you

• Like solving problems and see a tricky query as a puzzle, not a pain
• Can stay calm and friendly even when the person on the other end is not
• Communicate clearly in writing and on the phone
• Are comfortable jumping between systems and screens
• Take ownership and follow up without needing to be chased
• Work well in a team but do not need someone hovering over your shoulder

What we offer

• Full-time hours based in our Charlotte office
• Weekly pay and paid training from your first shift
• Set schedules you can actually plan your life around
• Medical, dental, and vision benefits
• Paid time off, sick leave, and 401(k) with company match
• Performance bonuses and team incentives
• A clear path into Senior Customer Support Associate, Team Lead, and Supervisor roles
• A team that takes the work seriously without taking themselves too seriously

Next steps

Send your application in and, if you are shortlisted, we will be in touch within a few days for a quick phone chat, followed by an in-person interview at our Charlotte office.

If you are looking for a Customer Support Associate role with steady hours, real training, and a team you will actually enjoy working with, we would love to hear from you.

Equal opportunity employer. All backgrounds welcome.

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Work Location: In person