Customer Support Associate

As a Customer Support Associate, you will serve as the heartbeat of our client relations, turning everyday inquiries into opportunities to build lasting brand loyalty. You will guide customers through solutions, resolve concerns with confidence, and deliver high-impact service in a fast-paced environment where your communication skills and problem-solving drive success.

Salary Package: Up to ₱26,000

Additional Perks: Comprehensive HMO and health insurance, paid training and career coaching, paid time off and leave benefits, accelerated career development programs, and exclusive employee referral bonuses!

Work Setup: Onsite - Cebu

Responsibilities

• Answer incoming customer calls and respond promptly to inquiries across available channels.
• Make outbound calls when necessary to follow up with customers and ensure complete resolution.
• Provide accurate information regarding products, services, accounts, and company policies.
• Handle customer complaints professionally, turning challenging interactions into positive experiences.

Qualifications

• High School Graduate, Senior High School Graduate, or College Graduate.
• At least 6 months of relevant BPO experience required.
• Good English communication skills with a strong willingness to learn and grow.
• Flexible and amenable to working shifting or graveyard schedules.